Refund policy

Thank you for shopping with Bramaramba. Please read our policy carefully before placing your order.

No Return & No Exchange

All products purchased from BRAMARAMBA are not eligible for return or exchange. We request customers to review product descriptions, size details, and images carefully before confirming the order.

Damaged or Defective Products

In the rare case that you receive a damaged or defective item, the following conditions must be strictly followed:

  • An unpacking 360° video is mandatory.

  • The video must clearly show:

    • The sealed package before opening

    • The full unboxing process

    • The defect or damage clearly visible

  • The video must be recorded without pause or cuts.

Reporting Timeline

  • Any issue must be reported to our support team within 10 hours of delivery.

  • Complaints raised after 10 hours from the delivery time will not be considered.

  • Claims without a proper 360° unboxing video will not be eligible for review.

Approval Process

Once the issue is verified by our team:

  • If the claim is approved, we will provide a suitable resolution.

  • Refunds (if applicable) will be processed to the original payment method within 5–7 business days after approval.

Important Notes

  • Slight variations in color due to lighting or screen resolution are not considered defects.

  • Minor thread pulls, slight embroidery variations, or handmade irregularities are not treated as damages.

  • Products purchased during sale or promotional offers are not eligible for return or exchange.

For any assistance, please contact our support team with your order details and required proof within the specified time frame.

By placing an order on Bramaramba, you agree to the terms mentioned above.